Shipping policy

Shipping Policy

UK delivery only
We currently offer UK delivery. Availability can vary by product and postcode. Some suppliers cannot deliver to Northern Ireland, the Scottish Highlands and Islands or other offshore locations. Please check the product page and contact support@furryhub.co.uk before ordering to these areas so we can confirm availability.

Order processing
Orders are normally processed within 1–3 business days. Processing times may vary by product, supplier and public holiday periods.

Estimated delivery
Check the product page for any product-specific delivery estimate. Where available, an estimate is also shown at checkout. Unless a different estimate is stated for your product, most orders arrive within 5–15 business days after dispatch, in addition to the processing time above. Products in the same order may arrive separately when they are supplied from different fulfilment locations.

Shipping cost
Standard UK delivery is currently free unless a different charge is clearly displayed at checkout before payment.

Tracking
When tracking is available, we will email the tracking details after dispatch. Tracking information may take up to 48 hours to update.

Delays and address changes
Delivery dates are estimates and may be affected by carriers or events outside our control. Please check your delivery address carefully before placing an order. Contact support@furryhub.co.uk as soon as possible if you need help; we cannot guarantee an address can be changed after processing begins.

Missing or damaged parcels
If your order is late, tracking stops updating, or a parcel is missing or damaged, contact support@furryhub.co.uk with your order number. You do not need to wait 20 business days to ask for help. We will investigate with the supplier or carrier and arrange the remedy required by your consumer rights. Handing your parcel to our carrier does not end our responsibility for delivery..